What You’ll Do

• Build strong, trust-based relationships with key customers and lead regular operational reviews.
• Act as the primary point of contact for escalations, ensuring timely resolution of critical issues.
• Collaborate with internal teams (product, support, delivery) to translate customer needs into actionable objectives.
• Advocate for customers internally, ensuring their feedback influences product and service improvements.
• Monitor and report on KPIs such as NPS, CSAT, and issue resolution metrics.
• Support onboarding, training sessions, and knowledge-sharing initiatives to maximize product value.

What We’re Looking For

• 6+ years of experience in airline or aviation operations.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple clients.
• Comfortable engaging with senior stakeholders (manager/director/executive level).
• Familiarity with project management principles.
• Excellent written and verbal English communication skills